Glowing report for Ross Home

Ross Home staff have been congratulated and thanked, following a recent independent audit.

The auditor’s report highlights how the team are achieving great things for the residents, providing them with a home that is safe, well run and which delivers excellent care.

Specific mention was made about the outstanding care plans that have been written by staff who know residents and understand needs which are particular to them.

It also mentioned the Activities team who run a highly beneficial programme, incorporating residents’ needs and wishes. The food service was commended by residents and their families who made glowing comments about how excellent the food is.

The auditors also commented on how attractive the environment at Ross Home is, particularly the improvements that have been made to the Macara Unit.

Overall, the auditors made comment on how many enhancements and amendments had been made since the previous audit.

An outstanding achievement, especially when working in challenging and demanding situations such as Covid-19 restrictions and lockdowns.

Well done, team!